FAQs

With our user-friendly platform and thorough documentation, our customer

Account & Billing

Q: How do I get an account? A: The best way to start is by filling out our onboarding form. For custom inquiries, you can also email us at [email protected] or contact us on Telegram.

Q: Do you require long-term contracts? A: No, our standard billing is month-to-month.

Q: What payment methods do you accept? A: We accept:

• USDC (SPL, ERC20 on Ethereum, Tron, Polygon)

• Payments through hel.io (USDC)

• Credit cards (via Coinflow)

• Wire transfers in GBP and USD

Q: Can I change my plan later? A: Yes, you can upgrade or downgrade your plan as your needs change.

Q: How do I cancel my subscription? A: We require one calendar month's notice for cancellation. This aligns with the notice periods from our own infrastructure vendors.

General Technical Questions

Q: What happens if I hit my rate limit? A: Your application will receive HTTP 429 errors. When this happens, you must pause requests for 10 seconds to clear the limit. We strongly recommend implementing a backoff-and-retry mechanism. See our Rate Limits page for more details.

Q: Can I run scripts on the shared service? A: No, the shared service is designed for frontend dApp traffic only. Backend scripts and bots require a dedicated node to ensure fair use and stability for everyone.

Q: What should I do if my secret token is leaked? A: Contact us immediately. We will disable the compromised token and issue a new one to secure your account.

Q: How do I connect to WebSockets? A: Simply replace https with wss in your RPC endpoint URL. For example: wss://your-endpoint.rpcpool.com. We do recommend however to use the gRPC interface for streaming purposes if available, see Dragon's Mouth gRPC Subscription page for details on how to do that on Solana.

Solana-Specific Questions

Q: How can I use Geyser plugins? A: Geyser plugins can be enabled on our dedicated Solana nodes. They provide powerful, real-time streams of on-chain data. Contact our support team to discuss your specific needs and we can configure a node for you.

Q: What is the advantage of sending transactions through a staked validator? A: Staked validators have access to a much larger, reserved connection pool for sending transactions. During periods of high network congestion on Solana, this provides a significant advantage over the limited, highly contested public connection pools. See Cascade.

Q: Can a "processed" transaction on Solana still be dropped? A: Yes. A transaction is only final once it reaches confirmed or finalized commitment. Slots containing processed transactions can still be dropped during minority forks or network congestion.